refund policy

Refund Policy

At FabricSoma, customer satisfaction is important to us. We offer a 30-day refund policy to give you peace of mind when shopping with us.

30-Day Refund Policy

You may request a return within 30 days of receiving your order. To be eligible, your item must be in its original condition, unused, and returned with its original packaging and included accessories where reasonably possible.

To start a return, please contact us through our Contact Us page with your order number and the reason for your request. Please wait for our return instructions before sending any item back.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us with your order number and clear photos or videos showing the issue. We will review your request and arrange an appropriate solution in accordance with your legal rights.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise before purchase. If an item is faulty, damaged or incorrectly supplied, we will cover appropriate return costs where required by law.

Refunds

Once your return has been received and assessed where necessary, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Exceptions

Some items may not be eligible for return where an exception is permitted by applicable law. Nothing in this policy limits your statutory consumer rights.

Contact Us

For return or refund enquiries, please contact us through the Contact Us page on our website. Please include your order number so we can assist you as quickly as possible.

FabricSoma
“Cleaner Fabrics. Happier Home.”